If you can keep your head when all about you
Are losing theirs and blaming it on you;
If you can trust yourself when all men doubt you,
But make allowance for their doubting too:
If you can wait and not be tired by waiting,
Or, being lied about, don’t deal in lies,
Or being hated don’t give way to hating,
And yet don’t look too good, nor talk too wise;
– If, Rudyard Kipling
First stanza of Kipling’s famous poem should probably be on a sticky note on every healer’s monitor. I’m not saying that the other roles in the game don’t require laser like focus and attention to detail, but I know I personally have to be totally in the groove every GCD to heal at the top of my game. On my mage? Hit Arcane Blast a billion times, pop cooldowns when they’re available, don’t stand in fire. On my druid? Watch for who needs a heal, who needs an emergency cooldown, who is about to take damage and should be Rejuv’d … and still stay out of the fire.
More than that, I don’t know if it’s a me thing or a healer thing but if I’m healing the raid and we wipe, I feel guilty. Really guilty. Like “that was all my fault if only I’d been a better healer that wouldn’t have happened.” I don’t feel nearly as bad tanking, and dps? Psssh, not my fault. I did my job. But when I’m healing, I feel like I ought to be doing everyone else’s, too.
And what about when people are saying it’s your fault? Do you just let them, or get defensive, or even say “yeah, it was me”? Like the poem says – you have to trust yourself, but if everyone is saying it’s your fault, you have to look at yourself and make sure that’s not true. Not trusting yourself will lead to wipes. So will not trusting your partners – the other healers, the tanks, the dps. A druid throwing Nourish on a tank when she should be trusting her Disco priest buddy can wipe the raid easily – or save the day if the priest got distracted. What do you do?
So: some specific strategies that I use. What do you use? I’m always looking for new tips.
Keep a Cool Head – learn to accept and react to a situation rather than panic. Important when you’re out of mana and the tank just aggroed two more pats. If you panic, you die. If you can quickly prioritize your problems and do things in the right order, you live. Slap a shield or an instant HOT on the tank, blow your “get mana back” cooldown, drop a big cooldown on the tank to get him back up, and play triage.
Zen and the Art of Raid Maintenance – watch the raid like a mama bird watches her stupid, half-blind, flightless chicks. They’re going to try to fall out of the nest, choke themselves on half-eaten worms, and go play with that friendly hawk perched at the top of the tree. Don’t let ‘em, but don’t get mad at them when they do. Heal through the stupid because you can.
Screw it, I don’t care if the mage dies – the opposite of the above. After the nth time that warlock life taps right before combat or the mage runs away from the tank in order to frost nova mobs right by you – they’re too stupid to live. Think of it as evolution in action. Let them die that others may live. Mentally pretend their health bar is already gone, stop wasting mana on them, and concentrate on the tank and the ones who aren’t being stupid.
Honestly, if you’d just read “Hogwarts, A History” – know the fights better than anyone else. This is important if you’re pugging but comes in handy if your raid leader is one of those odd ones who doesn’t know doesn’t care about healing stuff (like the first time I fought Saurfang, the Disc priest asked if there was a strategy for her and was told to ‘just shield the tanks'; we didn’t down him that night but if the raid leader had known to have her drop shields on the Marked victims too, we might have.) The theory here is that by knowing the fight, you can drop hints to others on your healing team and then, assuming they do as you say, you don’t have to worry about them. I’m guilty of not doing this as thoroughly as I should; to date I still haven’t actually, you know, watched an LK fight video. /embarassed
It’s easy enough to discuss strategies like this but implementing them is something else entirely. For that, I practice in 5 mans. Deliberately keep your mana low so you can learn to assess priorities and how to regain mana fast when you need to. Let a warlock die (it’s good for their souls anyway). Think two steps ahead of your party members and have them shielded or hotted before they take damage.
The most challenging situation I think a healer can be in, as far as state of mind goes, is the pug raid healing job, where you don’t know what you’re going to get. Often you won’t know anyone, or many, in the raid. The leader may or may not know anything about healing. Your healing team may not be optimal and probably hasn’t worked together. You can make one of two fatal mindset errors here: you can decide it’s all up to you, or you can decide it’s all up to them. In fact it’s neither. You are not responsible for the success of the raid as a whole, but you are responsible for doing your part.
One thing I’ve often found in pug raids is that the leader will give some vague directions like “druid heal ranged shammy heal melee pally on tanks”. Ok… but how do you easily tell ranged from melee? Nobody sorts groups these days… Well, I have Vuhdo set to show “class colors” as the health bar for each person in the raid. So mages are light blue, paladins are pink, etc. I can instantly tell class by looking at my Vuhdo setup. Makes following that sort of vague instruction easier.
I’ll whisper other people on the healing team and ask relevant questions. If I’m on my paladin and there’s another holy pally, I’ll ask “Who are you Beaconing?” and then Beacon the other tank. If there’s another druid, I’ll set up Rejuv priorities (“You do groups 2 and 3, I’ll do 4 and 5, both of us do tanks”).
Anyway, those are my strategies. Anyone have any they can share?
And if all else fails, and your concentration goes to hell and you lose it entirely – well, the run back from the graveyard is a perfect time to practice your deep breathing and work on your patience.